This Software License Agreement (hereinafter referred to as the “Agreement”) is a legally binding document governing the relationship between the user (hereinafter referred to as the “User”) and the Transavex platform (hereinafter referred to as the “Platform”). The User agrees to comply with the terms of this Agreement when using the Platform.
Please read this Agreement carefully before using, copying, or otherwise utilizing the software. By installing, launching, or otherwise using the software, you fully agree to all terms and confirm the proper execution of this Agreement.
1.1. Under the terms of this Agreement, the Licensor grants the User a non-exclusive license to use the software by authorizing access via the Transavex portal.
1.2. The provisions of this Agreement apply to the software as a whole and to each of its components. The software is licensed as a single software product and may not be separated or used on multiple portals.
1.3. This Agreement is concluded at or before the time of first use of the software and remains effective for the duration of the Licensor’s exclusive rights, provided the User complies with its terms.
1.4. The license is granted for use in the following countries: Russian Federation, Ukraine, Belarus, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan, Tajikistan, Lithuania, Latvia, Estonia, Moldova, Georgia, Armenia, Azerbaijan, and other countries where such usage is not prohibited by local law.
2.1. The software is the intellectual property of the Licensor and is protected under applicable national and international copyright laws.
2.2. The software contains trade secrets and confidential information. Any use of the software in violation of this Agreement is considered an infringement of the Licensor’s rights.
2.3. The Licensor guarantees it possesses all rights necessary to license the software to the User.
2.4. Copyright violations will be prosecuted in accordance with applicable law.
3.1. The User is authorized to access and use the Transavex software.
3.2. The User may assign their rights under this Agreement to another User only once, with the new User accepting all terms.
3.3. The User may modify or delete software files only if permitted by international law.
3.4. The User shall not use the Platform for unlawful purposes. The following are prohibited:
• Fraudulent activity;
• Circumvention of technical restrictions;
• Violations of applicable laws or Platform policies.
4.1. Parties are liable for violations of this Agreement in accordance with applicable law.
4.2. The Licensor is not liable for any loss, loss of profit, data, or other consequences unless explicitly stated in this Agreement.
4.3. When the Licensor acts solely as a technical intermediary between Users (e.g., Merchants and Providers), it does not participate in settlements, control funds, or bear responsibility for the obligations of the parties.
4.4. The Licensor provides proprietary payment solutions (hereinafter — “Proprietary Solutions”) and bears financial and technical responsibility for them within the limits of this Agreement.
4.5. The Licensor guarantees:
• Reliability and availability of Proprietary Solutions, provided the User complies with Platform documentation and regulations;
• Refunds in case of technical failures or incorrect transaction processing caused by the Platform;
• Processing of claims related to Proprietary Solutions according to internal procedures.
4.6. The Licensor’s financial liability for damages caused by malfunction of Proprietary Solutions is limited to the actual direct damage incurred by the User and shall not exceed the total commissions paid by the User for the respective solution within the last three (3) calendar months.
4.7. The Licensor is not liable for damages caused by:
• Improper use of the software;
• Violation of instructions or guidelines;
• Force majeure;
• Actions of third parties, including providers not controlled by the Platform.
5.1. A security deposit (“Deposit”) is a collateral amount provided by a Provider to mitigate operational risks.
5.2. The Deposit may be mandatory or optional depending on the Provider’s risk profile. Terms are defined by a separate agreement between the parties.
5.3. The Licensor stores the Deposit in designated accounts and may manage it only as provided in this Agreement.
5.4. Refund of the Deposit is possible by written request no earlier than 180 calendar days after the Provider-Merchant pairing is disabled, provided that:
• No claims have been made;
• No active investigations are ongoing;
• No outstanding fees or unresolved disputes exist.
5.5. In the case of suspected fraud, refund of the Deposit may be suspended until investigations are completed.
5.6. If a violation is confirmed, the Licensor may redirect the Deposit to the injured party, according to internal dispute resolution policies.
5.7. All actions with the Deposit are logged and may be contested only through the official claims procedure.
5.8. The Licensor is not liable for the return of the Deposit if the conflict is between Users.
5.9. The Platform may offer alternative collateral mechanisms such as escrow or insurance.
6.1. The Licensor provides technical support and consultations regarding the software.
6.2. Updates are part of the software and subject to the same license. The User must accept any revised Agreement upon installation of updates. Refusal terminates the license.
6.3. In case of detected errors, the Licensor will fix them within a reasonable timeframe.
7.1. This Agreement is governed by the law of the jurisdiction in which the Platform is registered.
7.2. If the User violates this Agreement, the Licensor may terminate it unilaterally.
7.3. The User may terminate the Agreement at any time.
7.4. If any provision of this Agreement is found invalid, the remaining provisions remain in effect.
8.1. The Parties shall not be liable for failure to perform obligations due to force majeure, including natural disasters, data center failures, sanctions, cyberattacks, legislative changes, epidemics, and other circumstances beyond their control.
9.1. Any disputes under this Agreement shall be resolved through arbitration under applicable law.
9.2. This Agreement applies to all software versions unless otherwise stated in a separate agreement.
